Refund policy

Return & Refund Policy

Because our products are made to order, we do not accept returns or exchanges for change of mind, or if the wrong size or color was ordered. Please review the product description and size guide carefully before placing your order.

Damaged, defective, misprinted, or incorrect items

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 30 days of delivery at Buhlerderlis7@gmail.com.

Please do not return any item unless we specifically instruct you to do so. For damaged, defective, misprinted, or incorrect items, we may ask for photos so we can resolve the issue with our fulfillment partner.

Please include your order number, a description of the issue, and clear photos showing the problem. Once the issue is reviewed and approved, we will arrange a replacement or refund at no additional cost.

Lost packages

If your package appears to be lost in transit, please contact us within 30 days of the estimated delivery date so we can investigate the shipment.

Wrong size or color ordered

Since each item is produced specifically for your order, we cannot offer refunds or exchanges when the customer selects the wrong size or color.

Refunds

If a refund is approved, it will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Please do not send products back without contacting us first.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.